{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11489963","patent":{"patent_number":"US-11489963","title":"Agent logging system","assignee":null,"inventors":[],"filing_date":"2020-09-30T00:00:00.000Z","publication_date":"2022-11-01T00:00:00.000Z","cpc_codes":["H04M","H04M","G06N","G06N","G06N","G06Q","G10L","H04M"],"num_claims":20,"abstract":"A system for generating a merged agent log starts with a processor receiving an audio signal of a communication session between a member-related client device and an agent client device. Processor processes the audio signal to generate caller utterances and generates identified tasks based on the caller utterances. The processor then generates caller utterance data including the identified tasks and a start time of the caller utterances and an end time of the caller utterances. The processor groups the caller utterances based on the identified tasks, and for each of the identified tasks, the processor generates an agent log using an agent logging neural network. The agent log is based on the caller utterances. Other embodiments are disclosed herein."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Agent logging system","description":"A system for generating a merged agent log starts with a processor receiving an audio signal of a communication session between a member-related client device and an agent client device. Processor pro","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11489963","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11489963","citation_suggestion":"Patentable. \"Agent logging system\" (US-11489963). https://patentable.app/patents/US-11489963","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11489963","json":"https://patentable.app/api/llm-context/US-11489963","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T13:23:38.679Z"}