{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11496422","patent":{"patent_number":"US-11496422","title":"Conversational bot evaluation and reinforcement using meaningful automated connection scores","assignee":null,"inventors":[],"filing_date":"2021-12-21T00:00:00.000Z","publication_date":"2022-11-08T00:00:00.000Z","cpc_codes":["G06F","H04L","G06F","G06F","G06F","G06N"],"num_claims":21,"abstract":"Disclosed embodiments provide a framework to assist bot managers and builders in identifying particular friction points between bots and customers to allow for real-time identification of bot conversation issues and to train bots to improve conversation flows. Conversation data is processed using machine learning models to detect bot states within conversations and calculate a Meaningful Automated Connection Score (MACS) for these conversations. The MACS for a conversation is provided to bot builders to allow the bot builders to identify friction points and update bots accordingly."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Conversational bot evaluation and reinforcement using meaningful automated connection scores","description":"Disclosed embodiments provide a framework to assist bot managers and builders in identifying particular friction points between bots and customers to allow for real-time identification of bot conversa","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11496422","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11496422","citation_suggestion":"Patentable. \"Conversational bot evaluation and reinforcement using meaningful automated connection scores\" (US-11496422). https://patentable.app/patents/US-11496422","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11496422","json":"https://patentable.app/api/llm-context/US-11496422","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T06:34:47.636Z"}