{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11503153","patent":{"patent_number":"US-11503153","title":"Method and apparatus for determining an on-hold queue position of a call","assignee":null,"inventors":[],"filing_date":"2021-03-29T00:00:00.000Z","publication_date":"2022-11-15T00:00:00.000Z","cpc_codes":["H04M","H04M","H04M","H04M","H04M","H04Q","H04M","H04M","H04M","H04M"],"num_claims":18,"abstract":"Technology for determining a queue position of a call from a user can include receiving, at an enterprise, the call from a user device associated with the user. The user device includes an application associated with the enterprise. The call is placed into an on-hold queue. A weighted level of importance associated with the call is determined based on call history information associated with the user device and call frequency associated with the user. The weighted level of importance is compared to at least one weight threshold. A wait time for the call is decreased based on the weighted level of importance meeting or exceeding the at least one weight threshold."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Method and apparatus for determining an on-hold queue position of a call","description":"Technology for determining a queue position of a call from a user can include receiving, at an enterprise, the call from a user device associated with the user. The user device includes an application","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11503153","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11503153","citation_suggestion":"Patentable. \"Method and apparatus for determining an on-hold queue position of a call\" (US-11503153). https://patentable.app/patents/US-11503153","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11503153","json":"https://patentable.app/api/llm-context/US-11503153","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T14:06:25.147Z"}