{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11503156","patent":{"patent_number":"US-11503156","title":"Handing off customer-support conversations between a human agent and a bot without requiring code changes","assignee":null,"inventors":[],"filing_date":"2021-09-09T00:00:00.000Z","publication_date":"2022-11-15T00:00:00.000Z","cpc_codes":["H04M","G06Q","G06Q","H04L","H04L","H04L","H04L","H04M","H04M","G06Q"],"num_claims":30,"abstract":"A system and methods are provided for passing control of a customer-support conversation among integrations responsible for responding to a customer during the customer-support conversation. The system receives a message from a source integration, which is presently responsible for responding to the customer during the customer-support conversation, wherein the message includes a pass-control command that passes control of the customer-support conversation to a target integration. In response to the pass-control command, the system passes control of the customer-support conversation from the source integration to the target integration, so that the target integration becomes responsible for responding to the customer."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Handing off customer-support conversations between a human agent and a bot without requiring code changes","description":"A system and methods are provided for passing control of a customer-support conversation among integrations responsible for responding to a customer during the customer-support conversation. The syste","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11503156","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11503156","citation_suggestion":"Patentable. \"Handing off customer-support conversations between a human agent and a bot without requiring code changes\" (US-11503156). https://patentable.app/patents/US-11503156","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11503156","json":"https://patentable.app/api/llm-context/US-11503156","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T23:31:10.874Z"}