{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11503159","patent":{"patent_number":"US-11503159","title":"Contact center customization in data communications systems","assignee":null,"inventors":[],"filing_date":"2021-08-02T00:00:00.000Z","publication_date":"2022-11-15T00:00:00.000Z","cpc_codes":["H04M","G06Q","G06Q","G06Q","G06Q","H04M","H04M","H04M","H04M","H04M"],"num_claims":20,"abstract":"Certain aspects of the disclosure are directed to customization of a contact center, using a data communications server. According to a specific example, the data communications server includes circuitry configured and arranged to provide data communications services to a plurality of remotely-situated client entities. The data communications server further provides a graphical user interface (GUI) for each respective remotely-situated client entity, the GUI including a display of communications-based campaigns, interactive voice response (IVR) tools, and data analytics. Moreover, the data communications server provides a display on the GUI including selectable components to create for the associated remotely-situated client entity, a customization for handling incoming data communications by the data communications server. Accordingly, the data communications server may handle communications for the associated remotely-situated client entity according to the provided customization."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Contact center customization in data communications systems","description":"Certain aspects of the disclosure are directed to customization of a contact center, using a data communications server. According to a specific example, the data communications server includes circui","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11503159","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11503159","citation_suggestion":"Patentable. \"Contact center customization in data communications systems\" (US-11503159). https://patentable.app/patents/US-11503159","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11503159","json":"https://patentable.app/api/llm-context/US-11503159","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T08:35:17.792Z"}