{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11514461","patent":{"patent_number":"US-11514461","title":"Customer service assistance system and customer service assistance method","assignee":null,"inventors":[],"filing_date":"2018-03-27T00:00:00.000Z","publication_date":"2022-11-29T00:00:00.000Z","cpc_codes":["G06F","G06Q","G06F","G06F","G06F","G06N","G06Q","G06Q","H04L","H04M","H04M","G06F","G06N"],"num_claims":2,"abstract":"A customer service assistance system includes: storage device that stores an address of an automated response device accumulating knowledge of a provided business in the output screen; and an arithmetic device that, when an inquiry specifying the address is received from a customer terminal, checks identification information of the output screen and an inquiry sentence indicated by the inquiry against questions-and-answers information held for each output screen of the provided business in the automated response device associated with the address, estimates a question matching an intention of the inquiry out of questions in the questions-and-answers information according to whether a screen associated with each question included in the questions-and-answers information matches the output screen and a degree of similarity between a sentence of each question included in the questions-and-answers information and the inquiry sentence, and extracts an answer to the question, and returns the answer to the customer terminal."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Customer service assistance system and customer service assistance method","description":"A customer service assistance system includes: storage device that stores an address of an automated response device accumulating knowledge of a provided business in the output screen; and an arithmet","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11514461","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11514461","citation_suggestion":"Patentable. \"Customer service assistance system and customer service assistance method\" (US-11514461). https://patentable.app/patents/US-11514461","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11514461","json":"https://patentable.app/api/llm-context/US-11514461","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T13:15:49.590Z"}