{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11514894","patent":{"patent_number":"US-11514894","title":"Adaptively modifying dialog output by an artificial intelligence engine during a conversation with a customer based on changing the customer's negative emotional state to a positive one","assignee":null,"inventors":[],"filing_date":"2021-11-18T00:00:00.000Z","publication_date":"2022-11-29T00:00:00.000Z","cpc_codes":["G10L","G06F","G06N","G06N","G06Q","G06Q","G10L","G10L","G10L","G10L"],"num_claims":20,"abstract":"In some examples, a server may receive an utterance from a customer. The utterance may be included in a conversation between the artificial intelligence engine and the customer. The server may convert the utterance to text and determine a customer intent based on the text and a user history. The server may determine a user model of the customer based on the text and the customer intent. The server may update a conversation state associated with the conversation based on the customer intent and the user model. The server may determine a user state based on the user model and the conversation state. The server may select, using a reinforcement learning based module, a particular action from a set of actions, the particular action including a response and provide the response to the customer."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Adaptively modifying dialog output by an artificial intelligence engine during a conversation with a customer based on changing the customer's negative emotional state to a positive one","description":"In some examples, a server may receive an utterance from a customer. The utterance may be included in a conversation between the artificial intelligence engine and the customer. The server may convert","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11514894","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11514894","citation_suggestion":"Patentable. \"Adaptively modifying dialog output by an artificial intelligence engine during a conversation with a customer based on changing the customer's negative emotional state to a positive one\" (US-11514894). https://patentable.app/patents/US-11514894","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11514894","json":"https://patentable.app/api/llm-context/US-11514894","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T16:26:27.846Z"}