{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11516177","patent":{"patent_number":"US-11516177","title":"Detecting and remediating non-responsive customer premise equipment","assignee":null,"inventors":[],"filing_date":"2020-07-20T00:00:00.000Z","publication_date":"2022-11-29T00:00:00.000Z","cpc_codes":["H04L","H04L","H04L","H04L","H04L","H04L","H04L","H04L","H04L"],"num_claims":20,"abstract":"In a cable network, embodiments detect and remediate a non-responsive customer premise equipment (CPE) device in a customer's premise with minimal or no interaction with a customer. Embodiments may detect and remediate a non-responsive CPE device without rebooting the non-responsive CPE device or the associated cable modem. Embodiments include troubleshooting a data link layer (e.g., Open System Interconnection (OSI) layer 2, or media access control (MAC) layer) and a network layer (e.g., OSI layer 3, or Internet layer) between a service operator network and the non-responsive CPE device. Embodiments include a guided integration and a proactive integration method, computer program product, and system to reduce and/or eliminate the need for a customer service representative to reboot a cable modem, and/or for a customer to reboot a non-responsive CPE device resulting in a fast and less disruptive service experience for the customer."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Detecting and remediating non-responsive customer premise equipment","description":"In a cable network, embodiments detect and remediate a non-responsive customer premise equipment (CPE) device in a customer's premise with minimal or no interaction with a customer. Embodiments may de","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11516177","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11516177","citation_suggestion":"Patentable. \"Detecting and remediating non-responsive customer premise equipment\" (US-11516177). https://patentable.app/patents/US-11516177","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11516177","json":"https://patentable.app/api/llm-context/US-11516177","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T03:14:31.947Z"}