{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11516343","patent":{"patent_number":"US-11516343","title":"Intent analysis for call center response generation","assignee":null,"inventors":[],"filing_date":"2021-06-24T00:00:00.000Z","publication_date":"2022-11-29T00:00:00.000Z","cpc_codes":["H04M","G06Q","G06Q","G06Q","H04M","H04M","H04M"],"num_claims":21,"abstract":"A system obtains conversation data corresponding to conversations between users and agents of a client. The system identifies a set of intents from the conversations and identifies a set of contexts, explicit elements, and implied elements of these intents. The system identifies actions that can be performed to recognize new explicit and implied elements from new conversations and to address intents in these new conversations. Based on these actions, the system generates a set of recommendations that can be provided to the client. As agents communicate with users, the system monitors adherence to the set of recommendations."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Intent analysis for call center response generation","description":"A system obtains conversation data corresponding to conversations between users and agents of a client. The system identifies a set of intents from the conversations and identifies a set of contexts, ","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11516343","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11516343","citation_suggestion":"Patentable. \"Intent analysis for call center response generation\" (US-11516343). https://patentable.app/patents/US-11516343","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11516343","json":"https://patentable.app/api/llm-context/US-11516343","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T19:17:02.220Z"}