{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11520843","patent":{"patent_number":"US-11520843","title":"Systems and methods for handling email in a customer management system","assignee":null,"inventors":[],"filing_date":"2021-02-13T00:00:00.000Z","publication_date":"2022-12-06T00:00:00.000Z","cpc_codes":["G06F","G06F","G06F","G06Q","G06Q"],"num_claims":53,"abstract":"A method includes providing a server having a system email address for receiving emails and including a processor and a memory coupled to the processor and defining a database organized to store data for a plurality of customer matters, respective matters having matter numbers, and, for each matter, the database including a notes location associated with the matter; providing a graphical user interface using which a user can review information relating to matters, including notes; determining, in response to receiving an email having a subject line and body, if the email subject line contains a matter number matching a database matter number and, if not, rejecting the email; and if the email is not rejected, routing at least a portion of the non-rejected email to the notes location of the matter having the matter number that corresponds to the number contained in the email subject line. Other systems and methods are provided."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Systems and methods for handling email in a customer management system","description":"A method includes providing a server having a system email address for receiving emails and including a processor and a memory coupled to the processor and defining a database organized to store data ","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11520843","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11520843","citation_suggestion":"Patentable. \"Systems and methods for handling email in a customer management system\" (US-11520843). https://patentable.app/patents/US-11520843","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11520843","json":"https://patentable.app/api/llm-context/US-11520843","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T21:23:08.343Z"}