{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11522993","patent":{"patent_number":"US-11522993","title":"Systems and methods for rapid analysis of call audio data using a stream-processing platform","assignee":null,"inventors":[],"filing_date":"2020-12-21T00:00:00.000Z","publication_date":"2022-12-06T00:00:00.000Z","cpc_codes":["H04M","G06N","G06Q","G06Q","G06Q","G06Q","G10L","G10L","G10L","H04L","H04L","H04M","G10L","G10L","H04M","H04M","H04M"],"num_claims":20,"abstract":"A call analytics system and associated methods that can be used to rapidly analyze call data and provide conversational insights. The call analytics system receives audio call data of a phone call between a customer and an agent of a business, and converts the call data into one or more messages for handling by a distributed stream-processing platform. In some embodiments, the stream-processing platform is the Apache Kafka platform. The distributed platform processes the messages and communicates with various software modules to generate a variety of conversational insights. When processed by a stream-processing platform, certain analyses can occur in parallel which allows conversational insights to be provided to the businesses shortly (e.g., within seconds) after the call data is received."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Systems and methods for rapid analysis of call audio data using a stream-processing platform","description":"A call analytics system and associated methods that can be used to rapidly analyze call data and provide conversational insights. The call analytics system receives audio call data of a phone call bet","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11522993","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11522993","citation_suggestion":"Patentable. \"Systems and methods for rapid analysis of call audio data using a stream-processing platform\" (US-11522993). https://patentable.app/patents/US-11522993","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11522993","json":"https://patentable.app/api/llm-context/US-11522993","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T10:19:20.995Z"}