{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11526665","patent":{"patent_number":"US-11526665","title":"Determination of root causes of customer returns","assignee":null,"inventors":[],"filing_date":"2019-12-11T00:00:00.000Z","publication_date":"2022-12-13T00:00:00.000Z","cpc_codes":["G06F","G06F","G06F","G06F","G06F","G06N","G06N","G06N"],"num_claims":20,"abstract":"Root cause estimation for a data set corresponding to customer returns of a product may use a probabilistic model to associate customer-entered product return data with probability distributions relating to possible root causes for the returns. A particular application relates to applying a Bayesian network to customer-selected return reason codes and customer-entered return reason comments to estimate a probability distribution for root causes of a plurality of returns and uncertainties relating to the probability distribution estimation. A bag-of-n-grams can be used to enable the Bayesian network to process natural language portions of the customer-entered product return data. The output of the model and other data relating to the root cause estimation can be conveyed to a seller of the returned products via a user interface."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Determination of root causes of customer returns","description":"Root cause estimation for a data set corresponding to customer returns of a product may use a probabilistic model to associate customer-entered product return data with probability distributions relat","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11526665","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11526665","citation_suggestion":"Patentable. \"Determination of root causes of customer returns\" (US-11526665). https://patentable.app/patents/US-11526665","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11526665","json":"https://patentable.app/api/llm-context/US-11526665","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T05:13:34.747Z"}