{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11528359","patent":{"patent_number":"US-11528359","title":"System and method for providing an interactive voice response system with a secondary information channel","assignee":null,"inventors":[],"filing_date":"2021-04-20T00:00:00.000Z","publication_date":"2022-12-13T00:00:00.000Z","cpc_codes":["H04M","H04M","H04M","H04M","H04M","H04M","H04W","H04W","H04W","H04M","H04M","H04M","H04M","H04M","H04M"],"num_claims":20,"abstract":"A call processing system and method for providing a secondary information channel to a caller. Upon reception of a call from a caller to a customer service representative on a primary access channel determine a device (secondary device) associated with the caller that is separate from the device the caller is using for the primary access channel. The secondary device is to be used to provide a secondary information access channel. The secondary information access channel is complimentary to the primary access channel between the caller and the customer service representative and is utilized to deliver information content to the caller and/or provide other services supportive of the conversation with the company service representative."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System and method for providing an interactive voice response system with a secondary information channel","description":"A call processing system and method for providing a secondary information channel to a caller. Upon reception of a call from a caller to a customer service representative on a primary access channel d","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11528359","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11528359","citation_suggestion":"Patentable. \"System and method for providing an interactive voice response system with a secondary information channel\" (US-11528359). https://patentable.app/patents/US-11528359","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11528359","json":"https://patentable.app/api/llm-context/US-11528359","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T14:07:00.254Z"}