{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11936813","patent":{"patent_number":"US-11936813","title":"Collaborative virtual waiting room with connection modes","assignee":null,"inventors":[],"filing_date":"2023-03-07T00:00:00.000Z","publication_date":"2024-03-19T00:00:00.000Z","cpc_codes":["H04L","H04M","H04L","H04L","H04L","H04M","H04M","H04M","H04M"],"num_claims":20,"abstract":"A request for a contact center agent interaction is received from a user device associated with a user. The user device is connected to a virtual waiting room according to a connection mode that is selected from a set that includes a private connection mode. The private connection mode enables the user to observe communications of at least a subset of waiting users of a contact center queue and hides a presence of the user from the waiting users. Responsive to an indication to activate a private session between the user device and an agent device associated with a contact center agent, the user is removed from the virtual waiting room."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Collaborative virtual waiting room with connection modes","description":"A request for a contact center agent interaction is received from a user device associated with a user. The user device is connected to a virtual waiting room according to a connection mode that is se","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11936813","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11936813","citation_suggestion":"Patentable. \"Collaborative virtual waiting room with connection modes\" (US-11936813). https://patentable.app/patents/US-11936813","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11936813","json":"https://patentable.app/api/llm-context/US-11936813","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T17:22:38.838Z"}