{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11941641","patent":{"patent_number":"US-11941641","title":"Method and system to manage technical support sessions using historical technical support sessions","assignee":null,"inventors":[],"filing_date":"2021-10-15T00:00:00.000Z","publication_date":"2024-03-26T00:00:00.000Z","cpc_codes":["G06Q","G06Q","G06F","G06F","G06F","G06F"],"num_claims":8,"abstract":"In general, embodiments relates to a method for managing a technical support session, comprising: obtaining customer identification information for a technical support session, extracting at least one keyword for the technical support session, identifying a plurality of historical technical support sessions using the at least one keyword and the customer identification information, and displaying at least one of the plurality of historical technical support sessions to a technical support person (TSP) during the technical support session."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Method and system to manage technical support sessions using historical technical support sessions","description":"In general, embodiments relates to a method for managing a technical support session, comprising: obtaining customer identification information for a technical support session, extracting at least one","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11941641","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11941641","citation_suggestion":"Patentable. \"Method and system to manage technical support sessions using historical technical support sessions\" (US-11941641). https://patentable.app/patents/US-11941641","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11941641","json":"https://patentable.app/api/llm-context/US-11941641","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T04:21:13.487Z"}