{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11941642","patent":{"patent_number":"US-11941642","title":"Queue management system utilizing virtual service providers","assignee":null,"inventors":[],"filing_date":"2022-04-26T00:00:00.000Z","publication_date":"2024-03-26T00:00:00.000Z","cpc_codes":["G06Q","G06Q","G06Q","G06Q","H04L","G06F"],"num_claims":20,"abstract":"A queue management system is provided having a customer device and service provider computing devices in different service provider facilities. The customer device is configured to prompt customers to select a services, receive a customer service request, and facilitate communication between the customer and a service provider in a first service provider facility. The system includes a server that receives availability information for service provider computing devices; generate virtual queues; receives a customer service request from a customer device identifying service type requested; assigns the customer service request to a virtual queue based on the availability information associated with the plurality of service providers and the service type requested; and notifies the customer of the assignment. The server is configured to consider a virtual queue for both an in-person service provider and a remote service provider when determining the virtual queue that the customer should be assigned to."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Queue management system utilizing virtual service providers","description":"A queue management system is provided having a customer device and service provider computing devices in different service provider facilities. The customer device is configured to prompt customers to","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11941642","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11941642","citation_suggestion":"Patentable. \"Queue management system utilizing virtual service providers\" (US-11941642). https://patentable.app/patents/US-11941642","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11941642","json":"https://patentable.app/api/llm-context/US-11941642","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T14:37:01.118Z"}