{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11943391","patent":{"patent_number":"US-11943391","title":"Method and apparatus for routing communications within a contact center","assignee":null,"inventors":[],"filing_date":"2022-12-13T00:00:00.000Z","publication_date":"2024-03-26T00:00:00.000Z","cpc_codes":["H04M","H04M"],"num_claims":22,"abstract":"Communications within a call center are routed to agents based on available capacity of the agents. Weighting values are associated with communications and each agent has a maximum capacity. Calls are routed to agents based on a current occupancy of each agent. The current occupancy is determined based on weighting values associated with communications currently being handled by the agents. Agents generally are not assigned a communication that would result in an occupancy that is greater than the agent's maximum capacity."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Method and apparatus for routing communications within a contact center","description":"Communications within a call center are routed to agents based on available capacity of the agents. Weighting values are associated with communications and each agent has a maximum capacity. Calls are","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11943391","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11943391","citation_suggestion":"Patentable. \"Method and apparatus for routing communications within a contact center\" (US-11943391). https://patentable.app/patents/US-11943391","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11943391","json":"https://patentable.app/api/llm-context/US-11943391","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T12:36:44.759Z"}