{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11943392","patent":{"patent_number":"US-11943392","title":"System and method for providing personalized customer experience in interactive communications","assignee":null,"inventors":[],"filing_date":"2022-08-31T00:00:00.000Z","publication_date":"2024-03-26T00:00:00.000Z","cpc_codes":["H04M","G10L","G10L","H04M","G06F"],"num_claims":20,"abstract":"Disclosed herein are system, method, and computer program product embodiments for machine learning systems to process incoming call-center calls based on caller preferences. Text of historical interactive communications of a set of first callers are used to train one or more machine learning models to extract caller preferences. These trained models extract caller preferences for a second caller to generate a customer specific profile. An automated call center assistance system is configured to selectively route, based on the customer specific profile, a current call from the second caller to a call center agent and communicate one or more of the caller preferences for the second caller to the call center agent for consideration in an interactive communication during the current call."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System and method for providing personalized customer experience in interactive communications","description":"Disclosed herein are system, method, and computer program product embodiments for machine learning systems to process incoming call-center calls based on caller preferences. Text of historical interac","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11943392","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11943392","citation_suggestion":"Patentable. \"System and method for providing personalized customer experience in interactive communications\" (US-11943392). https://patentable.app/patents/US-11943392","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11943392","json":"https://patentable.app/api/llm-context/US-11943392","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T12:36:37.673Z"}