{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11948117","patent":{"patent_number":"US-11948117","title":"Method and system for machine learning based service performance intelligence","assignee":null,"inventors":[],"filing_date":"2021-08-24T00:00:00.000Z","publication_date":"2024-04-02T00:00:00.000Z","cpc_codes":["G06Q","G06N","G06Q","G06Q","G06Q","G06N"],"num_claims":17,"abstract":"A method and system for cloud based service provider performance evaluation are disclosed. The method may include extracting service record data and ticket status change record data from the service ticket data and aggregating the service record data and the ticket status change record data. The method may include calculating ticket level performance metric data based on the aggregated record data and generating ticket level performance scores based on the ticket level performance metric data. The method may further include generating service level performance scores based on the service level performance metric data and generating service feedback performance scores based on the service feedback metric data. The method may further include merging the ticket level performance scores, the service level performance scores, and the service feedback performance scores to generate performance vectors and evaluating overall performances of the service providers based on the set of performance vectors."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Method and system for machine learning based service performance intelligence","description":"A method and system for cloud based service provider performance evaluation are disclosed. The method may include extracting service record data and ticket status change record data from the service t","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11948117","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11948117","citation_suggestion":"Patentable. \"Method and system for machine learning based service performance intelligence\" (US-11948117). https://patentable.app/patents/US-11948117","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11948117","json":"https://patentable.app/api/llm-context/US-11948117","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T16:56:55.759Z"}