{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11956385","patent":{"patent_number":"US-11956385","title":"Systems and methods for utilizing a machine learning model to determine an intent of a voice customer in real time","assignee":null,"inventors":[],"filing_date":"2022-09-13T00:00:00.000Z","publication_date":"2024-04-09T00:00:00.000Z","cpc_codes":["H04M","H04M","H04M","H04M"],"num_claims":20,"abstract":"A device may receive real time audio data associated with a call between an agent and a customer, and may receive customer data identifying historical interactions with the customer. The device may receive chat data associated with the customer or interactive voice response (IVR) data associated with the customer, and may generate, based on the real time audio data, transcript data identifying a real time transcript of the call with the customer. The device may process the real time audio data, the customer data, the chat data or the IVR data, and the transcript data, with a machine learning model, to determine a customer intent and one or more actions to perform based on the customer intent; and may perform the one or more actions."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Systems and methods for utilizing a machine learning model to determine an intent of a voice customer in real time","description":"A device may receive real time audio data associated with a call between an agent and a customer, and may receive customer data identifying historical interactions with the customer. The device may re","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11956385","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11956385","citation_suggestion":"Patentable. \"Systems and methods for utilizing a machine learning model to determine an intent of a voice customer in real time\" (US-11956385). https://patentable.app/patents/US-11956385","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11956385","json":"https://patentable.app/api/llm-context/US-11956385","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T03:12:46.220Z"}