{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11962721","patent":{"patent_number":"US-11962721","title":"Call routing methods and systems","assignee":null,"inventors":[],"filing_date":"2023-01-11T00:00:00.000Z","publication_date":"2024-04-16T00:00:00.000Z","cpc_codes":["H04M","G06Q","H04M","H04M","H04M","H04M","H04M","H04M","H04M"],"num_claims":20,"abstract":"A system can route calls based on a minimum expected delay, classification, and priority of the call. In some embodiments, when a call is received, the call is classified and prioritized within the classification. A minimum expected delay time is determined. Based on the minimum expected delay time, the classification, and the prioritization, the call is routed to a representative with instructions on how the call should be treated."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Call routing methods and systems","description":"A system can route calls based on a minimum expected delay, classification, and priority of the call. In some embodiments, when a call is received, the call is classified and prioritized within the cl","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11962721","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11962721","citation_suggestion":"Patentable. \"Call routing methods and systems\" (US-11962721). https://patentable.app/patents/US-11962721","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11962721","json":"https://patentable.app/api/llm-context/US-11962721","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T03:22:43.959Z"}