{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11966698","patent":{"patent_number":"US-11966698","title":"System and method for automatically tagging customer messages using artificial intelligence models","assignee":null,"inventors":[],"filing_date":"2020-05-09T00:00:00.000Z","publication_date":"2024-04-23T00:00:00.000Z","cpc_codes":["G06F","G06F","G06F","G06F","G06F","G06F","G06F","G06N","G06N","G06Q","G06N","G06N"],"num_claims":19,"abstract":"A system and method for automatically tagging customer messages using artificial intelligence models. A server gateway processes the customer messages via an artificial intelligence system featuring artificial intelligence models. The artificial intelligence system analyzes the customer messages to determine the content by tagging words and phrases with industry specific tags (e.g. product feedback, product defects, shipping delays, etc) as well as tags based on sentiment type (e.g., negative, positive, neutral, sarcasm, mixed) and contact type (e.g., delivery person, influencer, postsale, presale). The artificial intelligence system returns the tagged results, which are transmitted by the server gateway to a user computational device or another system for visualization."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System and method for automatically tagging customer messages using artificial intelligence models","description":"A system and method for automatically tagging customer messages using artificial intelligence models. A server gateway processes the customer messages via an artificial intelligence system featuring a","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11966698","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11966698","citation_suggestion":"Patentable. \"System and method for automatically tagging customer messages using artificial intelligence models\" (US-11966698). https://patentable.app/patents/US-11966698","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11966698","json":"https://patentable.app/api/llm-context/US-11966698","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T06:57:03.731Z"}