{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11968164","patent":{"patent_number":"US-11968164","title":"Device and method for assisting SNS consultation, and program therefor","assignee":null,"inventors":[],"filing_date":"2019-09-17T00:00:00.000Z","publication_date":"2024-04-23T00:00:00.000Z","cpc_codes":["H04L","G06Q","G06Q","G06Q","H04L"],"num_claims":19,"abstract":"In this method for assisting an SNS consultation, consultants are efficiently allocated to clients. An assisting server 100 detects a new consultation to be performed on communication with a client terminal 120 has occurred or may occur (S301). Next, the server 100 transmits a pre-consultation question to the client terminal 120 (S302) which may be a plurality of hierarchical questions by which a category that characterizes the consultation contents can be assigned. On the basis of the answer(s) to the pre-consultation questions (S303), the server 100 determines a category corresponding to the answers and assigns the category to the consultation contents (S304). If categories that each consultant can handle are stored in a storage unit 103, or a storage medium or device which can be accessed from the apparatus 100, by providing a category to a consultation content, the consultation contents can be allocated to a consultant for response."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Device and method for assisting SNS consultation, and program therefor","description":"In this method for assisting an SNS consultation, consultants are efficiently allocated to clients. An assisting server 100 detects a new consultation to be performed on communication with a client te","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11968164","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11968164","citation_suggestion":"Patentable. \"Device and method for assisting SNS consultation, and program therefor\" (US-11968164). https://patentable.app/patents/US-11968164","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11968164","json":"https://patentable.app/api/llm-context/US-11968164","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T05:12:38.870Z"}