{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11968329","patent":{"patent_number":"US-11968329","title":"Systems and methods relating to routing incoming interactions in a contact center","assignee":null,"inventors":[],"filing_date":"2021-09-21T00:00:00.000Z","publication_date":"2024-04-23T00:00:00.000Z","cpc_codes":["G06Q","H04M","G06Q","G06Q","G06Q","H04M","H04M"],"num_claims":20,"abstract":"A method for routing incoming interactions in a contact center. The incoming interactions are instigated by customers for communicating with the contact center, and the contact center includes agents between which the incoming interactions are routed. The method includes: determining a routing interval; identifying received incoming interactions for inclusion in a received interactions batch, each of the received incoming interactions being identified as ones of the incoming interactions that are received within the routing interval; identifying candidate agents for inclusion in a candidate agent group, the candidate agents being identified as available ones of the agents to whom the received incoming interactions of the received interaction batch can be routed; and subsequent to the end of the routing interval, routing the received incoming interactions included in the received interaction batch to the candidate agents included in the candidate agent group."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Systems and methods relating to routing incoming interactions in a contact center","description":"A method for routing incoming interactions in a contact center. The incoming interactions are instigated by customers for communicating with the contact center, and the contact center includes agents ","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11968329","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11968329","citation_suggestion":"Patentable. \"Systems and methods relating to routing incoming interactions in a contact center\" (US-11968329). https://patentable.app/patents/US-11968329","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11968329","json":"https://patentable.app/api/llm-context/US-11968329","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T15:08:51.386Z"}