{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11971912","patent":{"patent_number":"US-11971912","title":"System for uniform structured summarization of customer chats","assignee":null,"inventors":[],"filing_date":"2023-04-18T00:00:00.000Z","publication_date":"2024-04-30T00:00:00.000Z","cpc_codes":["G06F","H04L","G06F","G06F","G06F","G06F","G06F","G06F","G06F","H04L"],"num_claims":20,"abstract":"At least some embodiments are directed to a system to compute uniform structured summarization of customer chats. In at least some embodiments, the system may operate a processor and receive a corpus of chats between customers and customer service representatives of an enterprise. Grouping the corpus of chats into subgroup task types and then extracting chat keywords and chat related words for each subgroup task type. Generating an expandable template data structure for each subgroup task type. Processing at least one chat to extract chat utterances and chat snippets ranking the chat utterances and chat snippets. Populating the expandable template data structure based on rankings to generate a chat summary data structure."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System for uniform structured summarization of customer chats","description":"At least some embodiments are directed to a system to compute uniform structured summarization of customer chats. In at least some embodiments, the system may operate a processor and receive a corpus ","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11971912","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11971912","citation_suggestion":"Patentable. \"System for uniform structured summarization of customer chats\" (US-11971912). https://patentable.app/patents/US-11971912","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11971912","json":"https://patentable.app/api/llm-context/US-11971912","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T14:42:06.158Z"}