{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11973843","patent":{"patent_number":"US-11973843","title":"On demand end user monitoring for automated help desk support","assignee":null,"inventors":[],"filing_date":"2022-06-22T00:00:00.000Z","publication_date":"2024-04-30T00:00:00.000Z","cpc_codes":["H04L","G06Q","H04L","H04L","H04L"],"num_claims":21,"abstract":"Techniques are provided for an “on demand” or event-triggered end user monitoring/remote user monitoring (EUM/RUM) solution that is activated when the user has requested it, or an event (conditions of which are set by a user) occurs that triggers activation of the EUM/RUM solution. This EUM/RUM may be completely integrated into an enterprise IT Help Desk system, whereby support “tickets” are automatically generated when the monitoring solution is instantiated."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"On demand end user monitoring for automated help desk support","description":"Techniques are provided for an “on demand” or event-triggered end user monitoring/remote user monitoring (EUM/RUM) solution that is activated when the user has requested it, or an event (conditions of","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11973843","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11973843","citation_suggestion":"Patentable. \"On demand end user monitoring for automated help desk support\" (US-11973843). https://patentable.app/patents/US-11973843","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11973843","json":"https://patentable.app/api/llm-context/US-11973843","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T14:42:41.552Z"}