{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11977846","patent":{"patent_number":"US-11977846","title":"System and method for monitoring a sentiment score","assignee":null,"inventors":[],"filing_date":"2023-01-09T00:00:00.000Z","publication_date":"2024-05-07T00:00:00.000Z","cpc_codes":["G06F","G06F","G06Q","G06Q","G06Q","H04L"],"num_claims":20,"abstract":"A system and method are disclosed for scoring sentiments of communication activity and includes one or more databases that stores data describing electronic communication between one or more customer devices and one or more service center devices and a computer. The computer is configured to monitor communication activity of the one or more customer devices and the one or more service center devices to determine whether a communication channel has been opened between the one or more customer devices and the one or more service center devices and identify one or more communication activities associated with the electronic communications. The computer is further configured to compare the identified one or more communication activities with one or more predetermined communication data, determine a sentiment score based on one or more correlations between the identified one or more communication activities and the communication data."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System and method for monitoring a sentiment score","description":"A system and method are disclosed for scoring sentiments of communication activity and includes one or more databases that stores data describing electronic communication between one or more customer ","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11977846","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11977846","citation_suggestion":"Patentable. \"System and method for monitoring a sentiment score\" (US-11977846). https://patentable.app/patents/US-11977846","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11977846","json":"https://patentable.app/api/llm-context/US-11977846","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T06:59:55.558Z"}