{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11978059","patent":{"patent_number":"US-11978059","title":"Guided problem resolution using machine learning","assignee":null,"inventors":[],"filing_date":"2020-02-20T00:00:00.000Z","publication_date":"2024-05-07T00:00:00.000Z","cpc_codes":["G06Q","G06F","G06F","G06N","G06N","G06Q","G06F","G06N"],"num_claims":20,"abstract":"Methods and systems are disclosed that include receiving problem information from a user interface at a resolution identification system, receiving product information at the resolution identification system, and performing machine learning analysis of the problem information and the product information. The machine learning analysis produces one or more model outputs, and is performed by a machine learning system of the resolution identification system, using one or more machine learning models. Each of the one or more machine learning models produces a corresponding one of the one or more model outputs. Such a method can further include generating resolution information by performing an action identification operation using the one or more model outputs, and outputting the resolution information from the resolution identification system. The resolution information is output to the user interface."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Guided problem resolution using machine learning","description":"Methods and systems are disclosed that include receiving problem information from a user interface at a resolution identification system, receiving product information at the resolution identification","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11978059","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11978059","citation_suggestion":"Patentable. \"Guided problem resolution using machine learning\" (US-11978059). https://patentable.app/patents/US-11978059","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11978059","json":"https://patentable.app/api/llm-context/US-11978059","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T04:11:01.472Z"}