{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11989514","patent":{"patent_number":"US-11989514","title":"Identifying high effort statements for call center summaries","assignee":null,"inventors":[],"filing_date":"2022-03-18T00:00:00.000Z","publication_date":"2024-05-21T00:00:00.000Z","cpc_codes":["G06F","G10L","G06F","G06F","G10L","G10L","G10L","H04M","H04M","G06F","G06F","H04M"],"num_claims":20,"abstract":"Disclosed herein are system, method, and computer program product embodiments for machine learning systems to process incoming call-center calls to provide communication summaries that capture effort levels of statements made during interactive communications. For a given call, the system receives a transcript as the input and generates a textual summary as the output. In order to improve a call summary and customize a summarization task to a call center domain, the technology disclosed herein may employ a classifier that predicts an effort level and attention score for individual utterances within a call transcript, ranks the attention scores and uses selected ones of the ranked utterances in the summary."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Identifying high effort statements for call center summaries","description":"Disclosed herein are system, method, and computer program product embodiments for machine learning systems to process incoming call-center calls to provide communication summaries that capture effort ","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11989514","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11989514","citation_suggestion":"Patentable. \"Identifying high effort statements for call center summaries\" (US-11989514). https://patentable.app/patents/US-11989514","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11989514","json":"https://patentable.app/api/llm-context/US-11989514","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T05:03:46.287Z"}