{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11989736","patent":{"patent_number":"US-11989736","title":"System and method for proactive customer engagement experiences","assignee":null,"inventors":[],"filing_date":"2022-05-31T00:00:00.000Z","publication_date":"2024-05-21T00:00:00.000Z","cpc_codes":["G06Q","G06Q"],"num_claims":16,"abstract":"A method and system of providing customer-specific information and guidance to insurance policyholders during claims processing. The information is created based on outputs from a claims complexity model, customer segmentation model, and claims service level objective (SLO) model. The resulting information is tailored to the individual policyholder and their claim, and includes a summary of their claim activity, guidance regarding their next steps, and predicted wait times for each stage in their claim's processing. In some embodiments, the information is presented as messaging delivered over the policyholder's preferred communication channel(s) that can differ based on which stage of the claims process the claim is in."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System and method for proactive customer engagement experiences","description":"A method and system of providing customer-specific information and guidance to insurance policyholders during claims processing. The information is created based on outputs from a claims complexity mo","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11989736","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11989736","citation_suggestion":"Patentable. \"System and method for proactive customer engagement experiences\" (US-11989736). https://patentable.app/patents/US-11989736","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11989736","json":"https://patentable.app/api/llm-context/US-11989736","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T00:13:14.935Z"}