{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11995335","patent":{"patent_number":"US-11995335","title":"System and method for determining and utilizing an effectiveness of lifecycle management for interactions storage, in a contact center","assignee":null,"inventors":[],"filing_date":"2021-05-11T00:00:00.000Z","publication_date":"2024-05-28T00:00:00.000Z","cpc_codes":["G06F","G06F","G06F","G06F","G06F","G06F"],"num_claims":18,"abstract":"A computerized-method for determining and utilizing an effectiveness of lifecycle-management for storage of interactions-related objects, is provided herein. In a computerized system that is communicating with a multi-tier storage in a cloud-environment having a lifecycle-rules data-storage to store one or more lifecycle-rules, operating a Retention Effectiveness Calculation (REC) module. The operating of the REC module includes: (i) retrieving all lifecycle-rules from the lifecycle-rules data-storage; (ii) for each lifecycle-rule in the lifecycle rules data-storage calculating a Rule Effectiveness Score (RES); (iii) grouping all the calculated RES by media type; (iv) for each media type, calculating an Object Retention Score (ORS) for the media type; (v) dividing an aggregation of the ORS of all media types by a total number of media types to yield a total ORS for a contact-center; and (vi) displaying via a display unit the total ORS of the contact-center."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System and method for determining and utilizing an effectiveness of lifecycle management for interactions storage, in a contact center","description":"A computerized-method for determining and utilizing an effectiveness of lifecycle-management for storage of interactions-related objects, is provided herein. In a computerized system that is communica","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11995335","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11995335","citation_suggestion":"Patentable. \"System and method for determining and utilizing an effectiveness of lifecycle management for interactions storage, in a contact center\" (US-11995335). https://patentable.app/patents/US-11995335","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11995335","json":"https://patentable.app/api/llm-context/US-11995335","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T03:57:48.841Z"}