{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-12001304","patent":{"patent_number":"US-12001304","title":"System and method for contact center fault diagnostics","assignee":null,"inventors":[],"filing_date":"2023-04-26T00:00:00.000Z","publication_date":"2024-06-04T00:00:00.000Z","cpc_codes":["G06F","G06Q","G06F","G06F","H04M","H04M","H04M"],"num_claims":8,"abstract":"A system and methods for contact center fault diagnostics, comprising a diagnostic engine and test cases used for testing components and services in a contact center, designed to operate on a contact center with a specified test campaign, allowing a contact center's various services and systems to be tested either internally or externally in an automated fashion with specified testcases being used to specify the format and expectations of a specific test, with reports of failures and points of failure being made available to system administrators."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System and method for contact center fault diagnostics","description":"A system and methods for contact center fault diagnostics, comprising a diagnostic engine and test cases used for testing components and services in a contact center, designed to operate on a contact ","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-12001304","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-12001304","citation_suggestion":"Patentable. \"System and method for contact center fault diagnostics\" (US-12001304). https://patentable.app/patents/US-12001304","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-12001304","json":"https://patentable.app/api/llm-context/US-12001304","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T14:37:00.996Z"}