{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-12003668","patent":{"patent_number":"US-12003668","title":"Virtual assistant architecture for natural language understanding in a customer service system","assignee":null,"inventors":[],"filing_date":"2021-06-11T00:00:00.000Z","publication_date":"2024-06-04T00:00:00.000Z","cpc_codes":["H04M","H04M","G06Q","G10L","G10L","G10L","G10L","H04M","H04M","H04M","H04M","H04M","H04M","H04M","H04M"],"num_claims":20,"abstract":"A virtual assistant system for communicating with customers uses human intelligence to correct any errors in the system AI, while collecting data for machine learning and future improvements for more automation. The system may use a modular design, with separate components for carrying out different system functions and sub-functions, and with frameworks for selecting the component best able to respond to a given customer conversation."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Virtual assistant architecture for natural language understanding in a customer service system","description":"A virtual assistant system for communicating with customers uses human intelligence to correct any errors in the system AI, while collecting data for machine learning and future improvements for more ","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-12003668","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-12003668","citation_suggestion":"Patentable. \"Virtual assistant architecture for natural language understanding in a customer service system\" (US-12003668). https://patentable.app/patents/US-12003668","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-12003668","json":"https://patentable.app/api/llm-context/US-12003668","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T19:16:54.767Z"}