{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-12008025","patent":{"patent_number":"US-12008025","title":"Method and system for augmenting a question path graph for technical support","assignee":null,"inventors":[],"filing_date":"2021-10-15T00:00:00.000Z","publication_date":"2024-06-11T00:00:00.000Z","cpc_codes":["G06F","G06F","G06F","G06F","H04L"],"num_claims":15,"abstract":"In general, embodiments relate to a method for managing a technical support session, comprising: determining a technical support issue (TSI) for a technical support session; identifying a question path graph (QPG) associated with the TSI; and displaying at least a portion of the QPG to a technical support person (TSP) during the technical support session."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Method and system for augmenting a question path graph for technical support","description":"In general, embodiments relate to a method for managing a technical support session, comprising: determining a technical support issue (TSI) for a technical support session; identifying a question pat","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-12008025","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-12008025","citation_suggestion":"Patentable. \"Method and system for augmenting a question path graph for technical support\" (US-12008025). https://patentable.app/patents/US-12008025","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-12008025","json":"https://patentable.app/api/llm-context/US-12008025","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T19:17:06.718Z"}