{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-12008607","patent":{"patent_number":"US-12008607","title":"Connecting customers to employees","assignee":null,"inventors":[],"filing_date":"2021-09-07T00:00:00.000Z","publication_date":"2024-06-11T00:00:00.000Z","cpc_codes":["G06Q","G06Q","G06Q","H04W","H04W"],"num_claims":20,"abstract":"Facilitating connections between a customer and an employee of a business is described. Once the customer is within a proximity of a business, the customer can choose to interact with an employee of the business. The customer can select a product or section of the business and post a request or question. In response, an employee with expertise in the subject matter of the request or the question, can chose to respond to the customer. Thus, the customer can get help prior to entering the store. In addition, the customer can request the employee to facilitate the purchase of a product via the system described herein and leave the product in a pick-up area. After the interaction is complete, the customer can reopen the conversation at a later time with the same employee. As such, the system enables better customer engagement, a better buying experience, and a better post-purchase experience."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Connecting customers to employees","description":"Facilitating connections between a customer and an employee of a business is described. Once the customer is within a proximity of a business, the customer can choose to interact with an employee of t","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-12008607","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-12008607","citation_suggestion":"Patentable. \"Connecting customers to employees\" (US-12008607). https://patentable.app/patents/US-12008607","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-12008607","json":"https://patentable.app/api/llm-context/US-12008607","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T09:20:34.188Z"}