{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-12010270","patent":{"patent_number":"US-12010270","title":"Call queue management by digital assistant","assignee":null,"inventors":[],"filing_date":"2019-10-17T00:00:00.000Z","publication_date":"2024-06-11T00:00:00.000Z","cpc_codes":["H04M","H04M","H04M","H04M","H04M","H04M","H04M","H04M"],"num_claims":14,"abstract":"The present disclosure relates to a method of a digital assistant device (305) of managing a voice call established between a calling party (300) and a recipient (303), the voice call having been queued to await a response by a human representative (303a) of the recipient (303) of the voice call, and a digital assistant device (305) performing the method. In a first aspect, a method of a digital assistant device (305) of managing a voice call established between a calling party (300) and a recipient (303), the voice call having been queued to await a response by a human representative (303a) of the recipient (303) of the voice call, is provided. The method comprises detecting (S101), from a voice indication of the voice call, information indicating a point in time when the human representative (303a) of the recipient (303) is expected to be able to provide a response to the queued voice call, and setting (S102) the calling party (300) in contact with the recipient (303) at the determined point in time."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Call queue management by digital assistant","description":"The present disclosure relates to a method of a digital assistant device (305) of managing a voice call established between a calling party (300) and a recipient (303), the voice call having been queu","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-12010270","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-12010270","citation_suggestion":"Patentable. \"Call queue management by digital assistant\" (US-12010270). https://patentable.app/patents/US-12010270","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-12010270","json":"https://patentable.app/api/llm-context/US-12010270","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T05:40:25.640Z"}