{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-8462922","patent":{"patent_number":"US-8462922","title":"Storage, processing, and display of service desk performance metrics","assignee":null,"inventors":[],"filing_date":"2010-09-21T00:00:00.000Z","publication_date":"2013-06-11T00:00:00.000Z","cpc_codes":["H04M","H04M","H04M"],"num_claims":27,"abstract":"An architecture for the storage, processing, and display of service desk performance metrics data for a service desk department may include a call management system (CMS), an issue tracking system, a performance metrics (PM) database, a PM database module, a PM display data module, and a PM client module. The PM database module may retrieve call statistics data from the call management system database and issue tracking data from the issue tracking system database, and store the data in the PM database. The PM client module may obtain call statistics data and issue tracking data from the PM database via the PM display data module. The PM client module may display the obtained call statistics data and issue tracking data in one or more user interface elements."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Storage, processing, and display of service desk performance metrics","description":"An architecture for the storage, processing, and display of service desk performance metrics data for a service desk department may include a call management system (CMS), an issue tracking system, a ","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-8462922","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-8462922","citation_suggestion":"Patentable. \"Storage, processing, and display of service desk performance metrics\" (US-8462922). https://patentable.app/patents/US-8462922","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-8462922","json":"https://patentable.app/api/llm-context/US-8462922","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T16:25:51.874Z"}