{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-8462933","patent":{"patent_number":"US-8462933","title":"Method, device, and program for calculating number of operators needed","assignee":null,"inventors":[],"filing_date":"2008-01-25T00:00:00.000Z","publication_date":"2013-06-11T00:00:00.000Z","cpc_codes":["G06Q","G06Q","H04M","H04M","H04M"],"num_claims":12,"abstract":"A workforce requirement calculation device 10 accepts at least call volume in a particular period of time, an average handle time for a call by the operator, and a maximum queuing time before abandoning queuing of a call, as input parameters, initializes a number of the operators, calculates a probability of queuing of the call using the Erlang C formula based upon at least the call volume and the number of the operators, calculates a call abandonment rate as a service objective based upon at least the probability of queuing of the call and the input parameters, and calculates the workforce requirement for operators in order to meet a predetermined service objective by recurrently repeating the calculation of the probability of queuing of the call and the calculation of the call abandonment rate, with respect to an increase and a decrease in the number of the operators."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Method, device, and program for calculating number of operators needed","description":"A workforce requirement calculation device 10 accepts at least call volume in a particular period of time, an average handle time for a call by the operator, and a maximum queuing time before abandoni","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-8462933","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-8462933","citation_suggestion":"Patentable. \"Method, device, and program for calculating number of operators needed\" (US-8462933). https://patentable.app/patents/US-8462933","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-8462933","json":"https://patentable.app/api/llm-context/US-8462933","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T15:39:10.268Z"}