{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-8462935","patent":{"patent_number":"US-8462935","title":"System and method for monitoring an automated voice response system","assignee":null,"inventors":[],"filing_date":"2012-02-10T00:00:00.000Z","publication_date":"2013-06-11T00:00:00.000Z","cpc_codes":["H04M","G10L","H04M","H04M","H04M","H04M","H04M","H04M","H04M","H04M","H04M","H04M","H04M"],"num_claims":22,"abstract":"A system and method for monitoring an automated voice response (AVR) system is provided. An audio communication from a caller is processed by executing an AVR script with a plurality of instructions. A visual representation of the audio communication is presented to an agent substantially simultaneously with the audio communication based on the AVR script. The visual representation includes at least one field to be populated with information obtained from the caller and the information populated in the field can be updated by the agent."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System and method for monitoring an automated voice response system","description":"A system and method for monitoring an automated voice response (AVR) system is provided. An audio communication from a caller is processed by executing an AVR script with a plurality of instructions. ","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-8462935","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-8462935","citation_suggestion":"Patentable. \"System and method for monitoring an automated voice response system\" (US-8462935). https://patentable.app/patents/US-8462935","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-8462935","json":"https://patentable.app/api/llm-context/US-8462935","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T19:50:20.911Z"}