{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-8467518","patent":{"patent_number":"US-8467518","title":"Systems and methods for analyzing contact center interactions","assignee":null,"inventors":[],"filing_date":"2011-01-13T00:00:00.000Z","publication_date":"2013-06-18T00:00:00.000Z","cpc_codes":["H04M","G06Q"],"num_claims":23,"abstract":"Systems and methods for analyzing contact center interactions are provided. In this regard, a representative method includes: receiving information corresponding to an interaction between a contact center agent and a customer; and assessing quality of the interaction based, at least in part, on information corresponding to at least one of: a history of the customer; and an event corresponding to the customer and occurring subsequent to the interaction."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Systems and methods for analyzing contact center interactions","description":"Systems and methods for analyzing contact center interactions are provided. In this regard, a representative method includes: receiving information corresponding to an interaction between a contact ce","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-8467518","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-8467518","citation_suggestion":"Patentable. \"Systems and methods for analyzing contact center interactions\" (US-8467518). https://patentable.app/patents/US-8467518","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-8467518","json":"https://patentable.app/api/llm-context/US-8467518","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T20:59:39.442Z"}