{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-8468451","patent":{"patent_number":"US-8468451","title":"Online customer service via website navigation intervention","assignee":null,"inventors":[],"filing_date":"2007-06-27T00:00:00.000Z","publication_date":"2013-06-18T00:00:00.000Z","cpc_codes":["H04L","G06F"],"num_claims":17,"abstract":"Tools and techniques for online customer service via website navigation intervention are described herein. Methods provided by these tools may include monitoring activities of a user who is interacting with a website while utilizing a user device. These activities may indicate that the user would benefit from assistance while interacting with the website, and the tools may accordingly formulate data representing an offer of assistance to the user. In some instances, the user device may send a request for assistance to a customer service system, and may surrender control of the user device to the customer service system. The user device may receive assistance from the customer service system, and afterwards, regain control of the device when the assistance is completed."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Online customer service via website navigation intervention","description":"Tools and techniques for online customer service via website navigation intervention are described herein. Methods provided by these tools may include monitoring activities of a user who is interactin","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-8468451","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-8468451","citation_suggestion":"Patentable. \"Online customer service via website navigation intervention\" (US-8468451). https://patentable.app/patents/US-8468451","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-8468451","json":"https://patentable.app/api/llm-context/US-8468451","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T22:29:57.840Z"}