{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-8478594","patent":{"patent_number":"US-8478594","title":"Systems and methods for automatically determining culture-based behavior in customer service interactions","assignee":null,"inventors":[],"filing_date":"2012-08-10T00:00:00.000Z","publication_date":"2013-07-02T00:00:00.000Z","cpc_codes":["G10L","G06Q"],"num_claims":22,"abstract":"Systems and methods are provided to automatically determine culture-based behavioral tendencies and preferences of individuals in the context of customer service interactions. For example, systems and methods are provided to process natural language dialog input of an individual to detect linguistic features indicative of individualistic and collectivistic behavioral tendencies and predict whether such individual will be cooperative or uncooperative with automated customer service."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Systems and methods for automatically determining culture-based behavior in customer service interactions","description":"Systems and methods are provided to automatically determine culture-based behavioral tendencies and preferences of individuals in the context of customer service interactions. For example, systems and","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-8478594","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-8478594","citation_suggestion":"Patentable. \"Systems and methods for automatically determining culture-based behavior in customer service interactions\" (US-8478594). https://patentable.app/patents/US-8478594","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-8478594","json":"https://patentable.app/api/llm-context/US-8478594","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T19:51:30.136Z"}