{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-8484030","patent":{"patent_number":"US-8484030","title":"Script compliance and quality assurance using speech recognition","assignee":null,"inventors":[],"filing_date":"2012-04-30T00:00:00.000Z","publication_date":"2013-07-09T00:00:00.000Z","cpc_codes":["G10L","G10L"],"num_claims":18,"abstract":"Apparatus and methods are provided for using automatic speech recognition to analyze a voice interaction and verify compliance of an agent reading a script to a client during the voice interaction. In one aspect of the invention, a communications system includes a user interface, a communications network, and a call center having an automatic speech recognition component. In other aspects of the invention, a script compliance method includes the steps of conducting a voice interaction between an agent and a client and evaluating the voice interaction with an automatic speech recognition component adapted to analyze the voice interaction and determine whether the agent has adequately followed the script."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Script compliance and quality assurance using speech recognition","description":"Apparatus and methods are provided for using automatic speech recognition to analyze a voice interaction and verify compliance of an agent reading a script to a client during the voice interaction. In","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-8484030","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-8484030","citation_suggestion":"Patentable. \"Script compliance and quality assurance using speech recognition\" (US-8484030). https://patentable.app/patents/US-8484030","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-8484030","json":"https://patentable.app/api/llm-context/US-8484030","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T06:31:09.672Z"}