{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-8489941","patent":{"patent_number":"US-8489941","title":"Automatic documentation of ticket execution","assignee":null,"inventors":[],"filing_date":"2009-09-03T00:00:00.000Z","publication_date":"2013-07-16T00:00:00.000Z","cpc_codes":["G06F","G06F","G06Q"],"num_claims":20,"abstract":"Techniques for automatically documenting activity data in connection with execution of a ticket are provided. The techniques include receiving activity data in connection with execution of a ticket, processing the activity data to generate an output, and appending the processed activity data output to the ticket for ticket enrichment. Techniques for identifying a wrong choice of resolution code in connection with a ticket are also provided. The techniques include analyzing one or more previous tickets to determine a category in which a ticket belongs, determining whether a user-defined code is in variance with a system-suggested code, and sending an alert to a system administrator if the user-defined code is different than the system-suggested code."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Automatic documentation of ticket execution","description":"Techniques for automatically documenting activity data in connection with execution of a ticket are provided. The techniques include receiving activity data in connection with execution of a ticket, p","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-8489941","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-8489941","citation_suggestion":"Patentable. \"Automatic documentation of ticket execution\" (US-8489941). https://patentable.app/patents/US-8489941","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-8489941","json":"https://patentable.app/api/llm-context/US-8489941","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T14:05:49.323Z"}