{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-8490864","patent":{"patent_number":"US-8490864","title":"Self-service machine contact me now","assignee":null,"inventors":[],"filing_date":"2010-06-21T00:00:00.000Z","publication_date":"2013-07-23T00:00:00.000Z","cpc_codes":["G06Q","G06F","G06Q","G06Q","G07F","G07F"],"num_claims":46,"abstract":"Embodiments of the present invention relate to methods and apparatuses for responding to a problem associated with a self-service machine. For example, some embodiments provide a method that includes: (a) determining that a problem associated with a self-service machine occurred during a transaction involving the self-service machine and a user of the self-service machine; (b) prompting, via a user interface associated with the self-service machine, the user to submit a request, where the request is to receive, at a mobile device accessible to the user, a communication regarding the problem; (c) receive the request via the user interface; and/or (d) send the communication regarding the problem to the mobile device accessible to the user."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Self-service machine contact me now","description":"Embodiments of the present invention relate to methods and apparatuses for responding to a problem associated with a self-service machine. For example, some embodiments provide a method that includes:","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-8490864","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-8490864","citation_suggestion":"Patentable. \"Self-service machine contact me now\" (US-8490864). https://patentable.app/patents/US-8490864","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-8490864","json":"https://patentable.app/api/llm-context/US-8490864","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T07:59:57.460Z"}