{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-8494150","patent":{"patent_number":"US-8494150","title":"Computer-telephony integration in a service provider environment","assignee":null,"inventors":[],"filing_date":"2009-09-10T00:00:00.000Z","publication_date":"2013-07-23T00:00:00.000Z","cpc_codes":["H04M","H04M","H04M"],"num_claims":20,"abstract":"One embodiment of the present invention provides a method and system for handling a telephone call. The method comprises receiving an incoming call at a computer-telephony server located as service provider equipment within a telephone network, followed by setting up a call from the computer-telephony server to a customer location. The customer location has a plurality of agents, each agent having an associated computer workstation. The call is forwarded at the customer location to a receiving agent selected from the plurality of agents. There is now communication between the computer-telephony server and one or more of the agents to allow the computer-telephony server to identify the receiving agent. The computer telephony server uses voice analytics on speech input from the receiving agent to identify the receiving agent."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Computer-telephony integration in a service provider environment","description":"One embodiment of the present invention provides a method and system for handling a telephone call. The method comprises receiving an incoming call at a computer-telephony server located as service pr","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-8494150","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-8494150","citation_suggestion":"Patentable. \"Computer-telephony integration in a service provider environment\" (US-8494150). https://patentable.app/patents/US-8494150","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-8494150","json":"https://patentable.app/api/llm-context/US-8494150","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T19:51:44.945Z"}