{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-8498404","patent":{"patent_number":"US-8498404","title":"Methods and systems for monitoring contact center operations","assignee":null,"inventors":[],"filing_date":"2011-06-20T00:00:00.000Z","publication_date":"2013-07-30T00:00:00.000Z","cpc_codes":["H04N","G06Q"],"num_claims":45,"abstract":"A console for monitoring contact center operations is provided. The console comprises a camera for capturing a field of view of a contact center environment and a screen for displaying the captured field of view. The camera further comprises an identifier recognition module for determining an identifier from an element in the captured field of view displayed on the screen; and an interface for transmitting a request including the identifier to a contact center server and receiving from the contact center server, information associated with the identifier; wherein the screen is further arranged to display an overlay of the information on the captured field of view, to create an augmented reality of the contact center environment on the screen."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Methods and systems for monitoring contact center operations","description":"A console for monitoring contact center operations is provided. The console comprises a camera for capturing a field of view of a contact center environment and a screen for displaying the captured fi","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-8498404","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-8498404","citation_suggestion":"Patentable. \"Methods and systems for monitoring contact center operations\" (US-8498404). https://patentable.app/patents/US-8498404","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-8498404","json":"https://patentable.app/api/llm-context/US-8498404","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T21:54:54.193Z"}