{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-8503660","patent":{"patent_number":"US-8503660","title":"Unified command and control of a multiplicity of heterogeneous systems supporting call center functionality","assignee":null,"inventors":[],"filing_date":"2007-09-07T00:00:00.000Z","publication_date":"2013-08-06T00:00:00.000Z","cpc_codes":["H04M"],"num_claims":41,"abstract":"A method and apparatus are provided for operating a plurality of call center products. The method includes the steps of providing an enterprise administration server and disposing a respective terminal adapter between the enterprise administration server and each of the plurality of call center products. The method further includes the steps of a terminal adapter of a call center of the plurality of call center products receiving a database instruction from the enterprise administration server; the terminal adapter mapping a database instruction between a protocol of the enterprise administration server and a protocol of the call center product and the call center product executing the instruction."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Unified command and control of a multiplicity of heterogeneous systems supporting call center functionality","description":"A method and apparatus are provided for operating a plurality of call center products. The method includes the steps of providing an enterprise administration server and disposing a respective termina","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-8503660","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-8503660","citation_suggestion":"Patentable. \"Unified command and control of a multiplicity of heterogeneous systems supporting call center functionality\" (US-8503660). https://patentable.app/patents/US-8503660","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-8503660","json":"https://patentable.app/api/llm-context/US-8503660","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T08:46:37.475Z"}