{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-8509396","patent":{"patent_number":"US-8509396","title":"Automatic creation of complex conversational natural language call routing system for call centers","assignee":null,"inventors":[],"filing_date":"2009-09-24T00:00:00.000Z","publication_date":"2013-08-13T00:00:00.000Z","cpc_codes":["G06F"],"num_claims":24,"abstract":"A call routing system is created by receiving a set of initial target classes and a corresponding set of topic descriptions. Non-overlapping semantic tokens in the set of topic descriptions are identified. A set of clear target classes from the non-overlapping semantic tokens and the initial target classes is identified. Overlapping semantic tokens from the set of topic descriptions are identified. A set of vague classes is identified from the overlapping semantic tokens and the initial target classes. A set of disambiguation dialogues and a set of grammar prompts is generated according to the overlapping and non-overlapping semantic tokens. The call routing system is then created based on the set of clear target classes, the set of vague target classes, and the set of disambiguation dialogues."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Automatic creation of complex conversational natural language call routing system for call centers","description":"A call routing system is created by receiving a set of initial target classes and a corresponding set of topic descriptions. Non-overlapping semantic tokens in the set of topic descriptions are identi","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-8509396","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-8509396","citation_suggestion":"Patentable. \"Automatic creation of complex conversational natural language call routing system for call centers\" (US-8509396). https://patentable.app/patents/US-8509396","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-8509396","json":"https://patentable.app/api/llm-context/US-8509396","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T09:16:57.970Z"}