{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-8509418","patent":{"patent_number":"US-8509418","title":"Interactive voice response system providing visual representation of caller's intent","assignee":null,"inventors":[],"filing_date":"2011-09-16T00:00:00.000Z","publication_date":"2013-08-13T00:00:00.000Z","cpc_codes":["H04M","H04M"],"num_claims":13,"abstract":"A system for providing a live agent with information on a telephone call has an interactive voice response (IVR) mechanism responding to a telephone call placed by a caller by providing a request signal transferred to the caller. The caller may be requested to produce a voice response indicating a purpose of the telephone call. A speech recognition mechanism processes the caller's voice response so as to produce a data signal representing a recognized voice response. A computer telephony integration (CTI) unit forwards to the live agent the telephone call from the caller, concurrently with forwarding the data signal representing the recognized voice response to a terminal for display to the live agent. The CTI unit may perform a screen popping function to display the data signal as a visual object at the terminal of the live agent. The visual object may include a text corresponding to the recognized voice response."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Interactive voice response system providing visual representation of caller's intent","description":"A system for providing a live agent with information on a telephone call has an interactive voice response (IVR) mechanism responding to a telephone call placed by a caller by providing a request sign","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-8509418","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-8509418","citation_suggestion":"Patentable. \"Interactive voice response system providing visual representation of caller's intent\" (US-8509418). https://patentable.app/patents/US-8509418","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-8509418","json":"https://patentable.app/api/llm-context/US-8509418","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T18:07:15.587Z"}